Refund policy

At Imaraïs Beauty, your satisfaction is our priority — and so is the health and safety of our community.

Because our products are consumable, we do not accept returns, even if the product is unopened. However, if there’s an issue with your order, we’re happy to help.

If you experience a problem, you must contact us within 14 days of delivery. Our team will review your request and, if eligible, issue a refund — no return required.

To help us resolve your request quickly:

• Include your order number and a photo of the product (and packaging, if damaged).

• Explain the issue clearly so we can properly evaluate the request.

Please note:

• Refunds are issued at our discretion.

• Shipping fees and taxes are non-refundable.

• We reserve the right to deny refund requests that appear to be fraudulent, excessive, or abusive.

• Approved refunds may take up to 10 business days to appear on your original payment method.